At Beekman Holidays, we are committed to processing refund requests as efficiently as possible.
Credits held on a Beekman Holidays account may only be refunded upon request by the account holder or an authorised representative of a registered entity. Refunds are processed within 21 working days from the date on which all required documentation has been received, verified, and approved.
To ensure compliance with the Financial Intelligence Centre Act (FICA), certain supporting documentation may be required before a refund can be processed. These requirements help protect both our guests and Beekman Holidays against fraud, identity theft, money laundering, and unauthorised transactions.
Credit Card Payment Reversals
Where possible, credit card payments will be reversed directly to the original card used for payment and no supporting documentation will be required.
Should the reversal be unsuccessful, or if the refund cannot be processed back to the original source of payment, the refund will be made via Electronic Funds Transfer (EFT). In such cases, the documentation requirements outlined below will apply.
Electronic Funds Transfer (EFT) Refund Requests
This verification process ensures that:
- Refunds are paid to the correct person or business.
- Banking details have been independently validated.
- Fraudulent or unauthorised refund requests are prevented.
- Beekman Holidays remains compliant with legislative and regulatory requirements.
Documentation Requirements
Refunds Below R50,000
The following document is required:
- Bank Confirmation Letter(not older than 3 months) which must reflect:
- Account holder's name
- Bank name
- Account number
- Account type
Refunds of R50,000 and Above
The following documents are required:
- Bank Confirmation Letter (not older than 3 months)
- Copy of Identity Document (ID) or Passport
- Proof of Residential Address (not older than 3 months)
Acceptable proof of address may include:
- Municipal account
- Utility bill
- Bank statement
- Retail account statement
- Official correspondence issued by a recognised institution
Need Assistance?
Telephone (South Africa): 0861 269 846
Telephone (International): +27 39 688 5320
Email: bookings@beekmanholidays.co.za
WhatsApp: 081 899 4477
Our team will be happy to assist you with any refund-related queries.